Press Releases

OMAHA, Neb., Nov. 22, 2022 — Travelex Insurance Services has earned a prestigious Bronze Travvy Award in the category of Best Travel Insurance Provider–Customer Service. The company consistently earns industry awards for its customer service, and its high ratings on consumer review sites support those awards.

“Customer care is our business, so we look for ways we can provide outstanding customer service experiences,” said Shannon Lofdahl, President and CEO at Travelex. “Every member of our customer solutions team cares about the people they’re helping at the end of the line or message.”

The annual Travvy Awards — where travel advisors vote on the travel industry’s best travel companies and agencies, products, services, and destinations — were held Thursday, Nov. 3, 2022, at the Hilton Fort Lauderdale Marina to recognize the highest standards of excellence in the travel industry.

Thousands of votes were cast, and the industry came together. From travel suppliers to advisors and everyone in between, all in attendance cheered each other on as their colleagues and peers were recognized as game-changers and innovators in travel.

“We’re honored to accept this award,” Lofdahl said. “It tells us we’re doing something right. And we’ll continue to look for new ways to become even better.”

About the Travvy Awards

The annual Travvy Awards, presented by TravelPulse, part of Northstar Travel Group, recognizes the highest standards of excellence in the travel industry by honoring travel companies and destinations for their outstanding achievement with this prestigious award. The selections by advisors reflect the suppliers and destinations they believe provide outstanding service to their clients. For more information, please visit TravvyAwards.com.

About Travelex Insurance Services Canada Inc.

For more than 25 years, Travelex Insurance Services has been a leading provider of travel insurance in the United States. In 2022, we expanded our service area, bringing the same quality products and services to Canada, with full operations, including claims administration and travel assistance, based in Toronto. As a premier partner to the travel industry, Travelex offers a diverse array of products designed to help travellers create and protect the moments that matter most while they explore the world.

Our commitment to outstanding customer service makes Travelex stand out among the competition, and we are frequently honoured with travel industry customer service, technology, and innovation awards. We know our partners and travellers are real people at the other end of the line, so our customer solutions and travel assistance teams are ready to respond with kindness, respect, and patience when you need us. We also believe the claims process is as easy as we design it to be, so we’ve made it simple, and we have a 95.9% claims payment rate.

In 2017, Travelex joined the Zurich family of global brands, which has enabled us to broaden our footprint and strengthen our presence throughout North America. We are a woman-led organization that values diversity, and we are guided by our values. We are optimistic, caring, and reliable. With forward thinking, determination, and a sense of togetherness, we bring our purpose to life and help travellers dream, explore, and travel on. After all, adventure doesn’t wait.

To learn more about Travelex, visit us at TravelexInsurance.ca.

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