Press Releases

Updated Nov. 28, 2022 at 6:41 p.m. CST

OMAHA, Neb., Nov. 22, 2022 — On Nov. 7, 2022, Travel Weekly announced the winners of its Magellan Awards, and Travelex Insurance Services was awarded a Silver Magellan Award in the category of Online Travel Services for its COVID TravelCheck web app. Travelex launched TravelCheck last January — the first and only travel insurance provider to offer such a tool, which provides updated information about COVID-19 risk in cities and countries around the globe.

“COVID-19 ravaged much of the travel industry in 2020 and 2021, and we still don’t know whether it will continue to be a problem,” said Shannon Lofdahl, President and CEO at Travelex. “When people began traveling again, we wanted to help them feel safe. Our business is helping travelers prepare and stay safe; adding a tool to our website that lets them know the risk level at their destinations seemed like something our travelers — any travelers, really — would appreciate.”

The Travel Weekly Magellan Awards honor the best in travel and salute outstanding professionals from top organizations worldwide. The awards recognize a broad range of industry segments, including hotels, resorts, travel destinations, cruise lines, online travel services, and more.

Global travel risk intelligence provider Riskline developed the TravelCheck tool to provide the industry with an easy-to-use, accessible online tool for travel professionals and travelers seeking COVID-19 information and answers to questions about the countries they’re visiting. Riskline developed TravelCheck as a white-label widget for travel websites, and Travelex invested in the solution to provide its travel insurance customers with up-to-date COVID risk information.

“RiskLine updates the TravelCheck app’s COVID-19 intelligence daily.” Lofdahl said, “If COVID numbers start to climb again, TravelCheck could become an essential travel companion. It’s really a privilege to be recognized with the Magellan Award for making this innovation available for travelers on our website, and we thank Riskline for their development of the tool and providing COVID data."

About Travelex Insurance Services Canada Inc.

For more than 25 years, Travelex Insurance Services has been a leading provider of travel insurance in the United States. In 2022, we expanded our service area, bringing the same quality products and services to Canada, with full operations, including claims administration and travel assistance, based in Toronto. As a premier partner to the travel industry, Travelex offers a diverse array of products designed to help travellers create and protect the moments that matter most while they explore the world.

Our commitment to outstanding customer service makes Travelex stand out among the competition, and we are frequently honoured with travel industry customer service, technology, and innovation awards. We know our partners and travellers are real people at the other end of the line, so our customer solutions and travel assistance teams are ready to respond with kindness, respect, and patience when you need us. We also believe the claims process is as easy as we design it to be, so we’ve made it simple, and we have a 95.9% claims payment rate.

In 2017, Travelex joined the Zurich family of global brands, which has enabled us to broaden our footprint and strengthen our presence throughout North America. We are a woman-led organization that values diversity, and we are guided by our values. We are optimistic, caring, and reliable. With forward thinking, determination, and a sense of togetherness, we bring our purpose to life and help travellers dream, explore, and travel on. After all, adventure doesn’t wait.

To learn more about Travelex, visit us at TravelexInsurance.ca.

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